Refund policy

💫 Lümzi-ified Return & Refund Policy (Tone-Aligned Version):

Returns
Changed your mind? It happens. You have 30 days from the day your Lümzi parcel lands to request a return.

To be eligible, your item needs to be:

• Unused and in its original condition

• In the original packaging

• Accompanied by proof of purchase (a receipt, order confirmation, etc.)

Send us an email at maria@lumzi.co.uk to start the process. We'll guide you through the next steps.
Please don’t send anything back without getting in touch first — we won’t be able to accept surprise returns.

Return address:
Lümzi
33 Wedderburn Place
Dunfermline, Scotland
KY11 4PJ

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Damaged or wrong item?
We triple-check everything, but if something arrives damaged or isn’t what you ordered, email us right away. We’ll make it right.

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Things we can’t take back
We can't accept returns on:

• Custom or made-to-order items

• Sale items

• Gift cards

• Items that have been used or damaged after delivery

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Want to swap something?
It’s quickest to return the item you have and place a new order for the one you want.

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If you're in the EU
You’ve got 14 days to cancel or return your order under the EU cooling-off period — no reason needed.
Just make sure the item is unused and in its original packaging, and you have your receipt.

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Refunds
Once we receive and inspect your return, we’ll let you know if the refund is approved.
If it is, you’ll be automatically refunded to your original payment method within 10 business days.
(Heads up — your bank might take a few extra days to process it.)

If it’s been more than 15 business days and you haven’t seen the refund land, give us a nudge: maria@lumzi.co.uk